Dispute Resolution Certificate
Career Paths
Conflict Resolution Practice: Not just Mediation
One common role that conflict practitioners play is that of 3rd party neutral. Mediation is increasingly used in a variety of settings. In the legal system and in the courts, mediation is used as an alternative to, or in conjunction with, litigation. It has become increasingly prevalent in dealing with divorce and custody issues. Other areas where mediation is being used include adoption, elder care, end-of-life decision making, medical malpractice, and organizational and workplace issues.
However, the scope of work of conflict practitioners is broader than mediation. While "conflict practitioner" is not often listed in a job posting, the skills involved are highly valued in a wide variety of contexts.
Many conflict practitioners work within organizations, others as outside consultants. For some conflict resolution and management is their primary job; for others it is one of many responsibilities. Their titles are as varied as Ombudsperson, Human Resources Specialist, Nurse Manager, Division Chief, Foreign Aid Coordinator, School Principal, Environmental Specialist, or Patient Advocate. In their roles, they might:
- Undertake a comprehensive analysis of conflict resolution systems within an organization, or help to design such systems
- Be asked to help resolve conflicts between employees or departments
- Facilitate meetings
- Become involved with customer relations
- Conduct negotiations, or coach others involved in complicated negotiations
- Train others in conflict skills as life skills for violence prevention, advocacy, and self-advocacy.